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WWCo. watches purchased and shipped to customers are eligible for an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered.
All claims, returns, movement replacement, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Return shipping costs are not covered.
Returning By Mail
In order to process a return, you must first obtain a Return/Exchange Authorization Form from our Customer Service Team by sending us an email (info@whitbywatchco.com). If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you along with the shipping address for this return.
Please make returns within 14 days of delivery using the pre-paid return shipping label sent to you with your order. You must also include the Return Authorization Form in your package.
These instructions must be followed exactly; failure to do so will prevent the processing of your return, and WWC will not assume responsibility for reimbursement or compensation.
For all presale reservation purchases made online at Whitby Watch Company (WWCo.), will provide a ‘no questions asked’ refund within 7 days of the original purchase date. Cancellation of reservation purchases after 7 days and prior to shipping, will be subject to a $45 service charge (excluding Paybright and Affirm Payment Plans).
If our original shipping date changes for any reason, those who have purchased watches will be notified and provided with a 7-day window from notice to receive a ‘no questions asked’ refund. After 7 days and prior to shipping any cancellation will be subject to a $45 service charge (excluding Paybright and Affirm Payment Plans).
