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Privacy Policy
This version of the Privacy Policy is effective as of 10/26/2018
Thank you for placing your trust in Whitby Watch Company. You are very important to us and we want to provide you with outstanding service and a safe and secure experience, online and in-service. We recognize the importance of privacy to all of our visitors and that you may be concerned about our collection, use and disclosure of the personal information that we collect when you use our website and services we offer.
This privacy policy describes the information Whitby Watch Company collects and how we use it thereafter. Please review the following policy to understand how, as a Visitor (simply browsing the services and products on our website), or a Client (Deals direct with an agent and accounting team) your personal information will be treated.
This website is owned and operated by Whitby Watch Co. By using this website, you consent to the practices described in this policy.
What Information Does Whitby Watch Co. Collect About Me?
Like most websites, every time you simply browse the site, data that you may consider personal information is automatically collected. We refer to this automatically-collected information as “Device Information.”
Examples collected (some through your internet browser) include:
• The type of Internet browser you are using
• The type of computer operating system or device you are using
• The Web page from which you came or contacted us from
• The pages you visit on our website
• The time you spent on our website
• Your IP Address
Additionally when you submit directly to us via a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number (information necessary to process your contract or query). We refer to this information as “Order Information.”
How is this data used?
We collect personal information when you elect to purchase or communicate with us. This is necessary for us to fulfil your requests and is obtained when you contact us through our online forms, signup for an account or when you contact us directly (by phone, email or instore). Electing not to provide us with Personal Information may limit some of the services available to you.
Why we do this:
• To fulfil orders placed through the site
• To communicate with you
• To follow trends of customer requirements
• To generate statistics for internal use
• To allow the evolution of our online content and service offerings
• To improve the user experience on our website
• To assist in our marketing strategies and communications
How Do You Use My Personal Data?
The information we collect through our online and in-store services allows us to process purchases, respond to inquiries and requests made and to improve our customer service and online experiences. Personal information will not be used without your consent for purposes other than those for which it was collected.
We may use the personal information that you submit to us for various purposes including:
• Enable access for use of the website
• Verify your identity for our mutual protection
• Maintain accurate accounts for you
• Provide you with service and product information for purchases
• Provide you with statements and invoices
• Collect payments
• Send marketing communications
We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How Do We Maintain And Safeguard Your Personal Information?
Whitby Watch Co (website) takes commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or thief. Whitby Watch Co. limits access to personal information to associates who need to know such information to provide you with the services for which the information is collected.
Whitby Watch Co. stores all personal data on secure servers through Shopify.
To ensure information obtained for online electronic transactions entered into this website is secure, we use leading edge encryption technology during transmission, powered by Shopify, while processing any Personal Information you supply. No method of transmission over the internet and electronic storage is 100% secure. Therefore, we are not insurers of the security of your personal information and while we strive to use commercially acceptable means to protect you and your business, we cannot guarantee absolute security.
Despite these security measures, we do not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.
Can I Opt-In/Out From Receiving Communications From Whitby Watch Co?
From time-to-time, we may provide additional marketing materials from us. At any given time you can choose not to receive these messages by following the instructions on the correspondence. As per Canadian law, this option is a requirement so we always offer an opt-in/out option for your convenience.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
For example you can opt out of targeted advertising by:
• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your Rights – For European Customers
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Updating This Policy
Whitby Watch Co. may be required to make amendments to this statement, therefore we suggest you review the Privacy Policy periodically.
GDPR Currency Requirements:
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Have More Questions About The Whitby Watch Co. Privacy Policy?
If you have any concerns or questions about this policy and your Personal Information management or practices, including a request to be taken off contact lists please contact us on email info@whitbywatchco.com or through private messages on social platforms.
